Terms & Conditions

The price quoted, whether that be in person or over the phone, will be an accurate guide price based on the information we are provided with by you, the customer.

If we arrive and the job has changed, such as more items require moving or larger items than specified require moving then we reserve the right to change our original quoted price in order to reflect these changes.

If during a waste removal job we discover large, dangerous or heavy loads, we reserve the right to change our quoted price in order to reflect this.

If we arrive to a property which clearly has a rodent/insect infestation, we reserve the right to change our quoted price to cover costs of PPE and the handling of dangerous substances.

Customers are required to pay a 20% deposit (£100 minimum) upon confirmation of booking to secure the desired moving date. The remainder of the quoted price is to be paid immediately upon the completion of the job

Any work carried out will come with an invoice in PDF form, we can send this to you via email, iMessage or WhatsApp upon request.
Our preferred method of payment is bank transfer however we also accept cash.

If you would like to pay via other methods (PayPal, Bitcoin, CashApp) this can be arranged with an additional service charge fee.

Customers are responsible for preparing ALL items prior to the agreed moving date (unless otherwise agreed) and must accept liability for any damages that occur due to unsafely packed items.

Customers are responsible for ensuring that we have a clear path from the property to our removals vehicle, access must be clear of any obstructions and hazards.

Damage to ProMove equipment (tools, uniforms, vehicles, etc) due to customer’s negligence may be charged to cover costs.

- Removing Furniture & Large items -

Customers must tell us beforehand if the items being removed will require any special measures such as doors or windows being removed, items needing disassembling or unfixing from a permanent place (bolted to walls, floors, etc).

All regulations relating to the safe disconnecting and removing of appliances connected to either gas or electric mains should be followed by the customer.

- Removing waste -

Customers are responsible for
ensuring that the waste to be removed is easily accessible for loading onto the removals vehicle. If the only access to the waste is through a building or passed parked cars/valuable items then the customer must take responsibility for any damage sustained to these items.

The customer must make it clear what kind of waste will need removing. We must be made aware of any dangerous or hazardous waste prior to the removal job being agreed on and undertaken.

Any appliances which are hardwired into the mains utilities (gas & electric) will need to be disconnected by a registered engineer before we can remove them. This does not include appliances plugged into a regular UK plug socket.

We are happy to unplumb & re-fit washing machines providing all of the necessary fitments & utility inlets/outlets are available 

We offer a disassembly and reassembly service for certain items however we must be made aware of such items by the customer at the time that the job is quoted for and agreed upon.

If the item is already damaged or looks unsuitable for disassembly due to not being able to be satisfactorily re-assembled then we reserve the right to refuse to disassemble such items for liability reasons.

We are registered waste carriers, meaning we are licensed to carry & dispose of waste at registered (non-public) recycling centres.

The charges we have to pay to dispose of waste varies drastically depending on the type (rubble, green waste, wood, general waste, etc) and weight.

With this, we may choose to donate, sell or recycle any items/materials which are deemed fit for repurpose.

Invoices will be generated for all items sold on by us, however this is not a Guarentee of refund to the buyer. All items sold are 2nd hand from removals jobs and thus are “sold as seen”.