Images from title -- DATE OF ATTRIBUTION: 17/07/2025
Privacy Policy
Privacy Policy
This privacy notice tells you what to expect us to do with your personal Information
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long do we keep information
How to complain
Our Contact details:
Telephone - 07983 523 099
Email - ContactProMove@Proton.me
What information we collect, use, and why:
We collect or use the following information to provide services and goods, including delivery:
Names
Addresses
Contact details
Photographs or video recordings of belongings and property
Lawful bases and data protection rights:
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
The lawful basis we rely on may affect your data protection rights, which are, in brief, set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information.
You can request other information, such as details about where we get personal information from and who we share personal information with. There are some exemptions, which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
Directly from you
From your friends, family or acquaintances
From a 3rd party company such as a landlord, estate agent, charity/organisation, housing association, council, etc.
How long do we keep information?
We may store records of your name, address and/or photographs/videos of the job (sent by yourself) within our conversations via email, Meta, WhatsApp, iMessage or Text Message, for up to 3 years.
We may keep records of your name and address on our written invoices for up to 7 years to comply with HMRC’s record-keeping requirements.
How to complain:
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
